★ Highlight · New in Version 4

AI Voice & Chat Agents – phone, website chat and voice in the browser

Your own AI phone assistant, live in 10 minutes: it answers calls around the clock with a natural voice, uses your website, documents and tables as knowledge, books, reschedules and cancels appointments by phone (online booking included), transfers callers to the right destination, calls your own functions and sends e-mails and SMS – no coding required.

New: the same agent on your website. Via a link or a script snippet, a chat window lets visitors type or simply talk through their microphone – with the same knowledge, actions and voice as on the phone. The audio is encrypted over HTTPS/WebSocket on port 443, with no WebRTC and no extra ports – so it gets through wherever web access is allowed, even behind restrictive firewalls that block everything except web traffic.

New: ACD groups – from the AI agent to a human. When a human is needed, the agent connects the caller to your support team – right in the browser, without a PBX or softphone. The call goes to the free team member who has gone longest without a call; team members sign in via a secret link or a QR code on their phone. If nobody is free, the AI keeps helping. Works for phone calls and calls from your website.

On the phone

Answers calls with a natural voice, books appointments, transfers callers and acts autonomously.

In the website chat

A chat window on your website with suggested questions, links, answer buttons and “call now” – embedded via link or snippet.

Voice in the browser

Talk instead of type – audio over HTTPS (port 443) through the firewall, no WebRTC, no plug-in, no phone.

Your team in the browser

ACD groups: the AI hands over to the free team member – on a PC or via QR code on a phone, no softphone.

Discover AI Voice & Chat Agents → Product sheet Web Agents

See all platform features

For tailor-made value-added services

Use the Carrier Service Factory 4 and our innovative, intuitive SCE Service Creation Environment to create tailor-made value-added services for your customers – with intelligent routing and fully integrated media resources featuring multichannel (fax, e-mail, SMS, video, social media) and voice automation (ASR, TTS).

For cost-effective network-optimization solutions

With the highly flexible SCE, all carrier requirements can be implemented flexibly – also with regard to network optimization with number portability.

With comprehensive support

For the high availability of your carrier services: 24x7 support and a smart organization with short lines of communication, close customer relationships and highly motivated staff.

With outstanding value for money

Thanks to a lean organization and the legally and technically optimized use of open source.

Documentation

Discover the full feature set of the Carrier Service Factory – from the product overview to what's new in Carrier Service Factory 4.

Product Overview – All Features

All Platform Features

The complete feature set of the entire Carrier Service Factory.

Open → New in Version 4

New Features in Version 4

Only what's new in the latest version: AI Voice & Chat Agents – an AI assistant for phone, website chat and voice in the browser that books, reschedules and cancels appointments (online booking included) – plus a new flow editor, integrations, AI tools and a comprehensive security package.

Open → Overview

Go to Documentation

All documents – in English and German.

Home →

Contact

ConverCom AG
Zürcherstrasse 61
8800 Thalwil, Switzerland
communications@convercom.ch

Commercial register no.: CHE-105.130.610
VAT no.: CHE-105.130.610 MwSt
Managing Director: Tinetta Gilli